Frequently Asked Questions

We have done our best to put the most commonly asked questions and answers here but if you have a question that is not listed, be sure to contact Mercedes-Benz of Daytona Beach and we will be happy to assist.

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Maintenance

How many miles before my vehicle needs an oil replacement?

You may have had to worry about when you needed an synthetic motor oil replacement before you owned a Mercedes-Benz but as part of our service, you take care of your maintenance schedule for you. When it is time for scheduled maintenance, one of our technicians in the Mercedes-Benz of Daytona Beach will give you a call to schedule it at your convenience. You can always check your owner’s manual for specific time intervals of synthetic motor oil replacements and if you cannot find the information or the manual, you can call our service center and we will tell you what it is for your model.

What if my vehicle doesn’t start?

There are many reasons a vehicle may not start. Some of these include a dead battery, a bad starter, a bad alternator, a bad sensor, or even a stretched or broken timing belt. If you hear a click with you try to start the ignition, then it is likely your starter but it may also be your battery. If you happen to have a voltmeter, you should check the charge of the battery. When the vehicle is off, it should show 12 volts. When someone turns the key, the battery charge should not drop below 10.50 volts. If it doesn’t, then it is likely your starter 

What should I do if my “service engine soon” light turns on?

At Mercedes-Benz of Daytona Beach, we recommend getting your “Service Engine Soon” or “Check Engine” lights checked out as soon as possible after they come on. One of our representatives will plug your Mercedes-Benz vehicle into our code reader, properly diagnosing the problem and getting to the heart of the matter promptly.

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Tires

How frequently should I buy or replace my tires?

The answer to this question will largely depend on what type of driver you are, how frequently you drive, over which surfaces and what type of tires you’re talking about in the first place. If you drive on rough surfaces like gravel, tire tread will wear faster and you’ll need to replace them more frequently. “Highway” tires also wear faster. You should always make an effort to check your tires for wear, low pressure and other issues – when the treat is just about even with the wear bars, it’s time to replace them with a brand new set from Mercedes-Benz of Daytona Beach.

What kind of tires should I get?

 

Putting the wrong tires on your Mercedes-Benz is like putting the wrong shoes on a thoroughbred racehorse. They may look good but you’ll never get you’re the best performance out of either one. Avoid that mistake with this video.

Your service advisor will be able to recommend the best kind of tires for your lifestyle. Let us know what kind of driving you do on a day to day basis, and we will be able to give you the tires that will last you the longest and perform the best.
The amount of driving that you do makes a huge difference in the kind of tires that will best benefit you. The more information we have, the better. We would love to outfit your Mercedes-Benz with the tires that will help it perform to the best of its ability at all times.

Do I need to align my tires when I get new ones?

Your alignment should be checked when you get new tires. When your tires have uneven wear, the alignment should be taken care of.

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Parts

When should I replace belts and hoses?

This is a common question but the answer is not cut and dry. The time frame can vary. You should replace hoses when they start to get soft or if they are showing cracks. You should replace belts when they start showing dry rot, when the bottom is shiny, or if the tensioner can no longer keep tension on the belt. 

What is the difference between OEM and generic parts?

Original equipment manufacturer (OEM) parts ensure the best fit for your luxury vehicle. Generic parts are created to fit generically and may not achieve the same quality as OEM parts. Using OEM parts ensures a longer life for your vehicle, higher productivity, and less money spent on future repairs.
Part of your luxury Mercedes-Benz experience is ensuring that we always have pure OEM parts in inventory, regardless of your need. Always look to our Service Center for the highest quality material and the best fit, with labor and parts that are specifically geared towards your Mercedes-Benz.
 

 

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Certified Professionals

Why use Manufacturer Certified technicians?

Simply put, your Mercedes-Benz vehicle was an investment. When it comes time for regularly scheduled maintenance or to make important repairs, the best way to protect that investment is to have your work performed by only certified professionals. Manufacturer Certified Technicians not only make sure that the job gets done right, but they also have access to the type of specialized equipment needed to properly diagnose problems with today’s modern cars. They’ll make sure that the job gets done properly the first time, saving you from additional work and needless expenses down the road.
 

Only Mercedes-Benz customizes the service schedules for your vehicle according to the amount of time you’ve owned it. Learn about how Stage B Service ensures you’ll be enjoying your Mercedes-Benz for years to come.

What’s wrong with non-certified technicians?

Mechanics that haven’t passed the manufacturer certification test simply don’t have the same experience as the technicians who work at Mercedes-Benz of Daytona Beach Service Center. Our staff has made these vehicles their specialty, and our master technicians can handle even the most uncommon of problems. Master technicians have to pass a series of tests, and have at least two years of hands-on, documented experience caring for and servicing these cars. 
When you leave your car with us, you’re getting the best possible service from people who know these vehicles backwards and forwards. All repairs will be done right the first time, and all replacements will be done using only Mercedes-Benz OEM parts — meaning you’ll have a warranty on both the part and the service. Taking a chance with your car can be dangerous, so protect yourself and your family by choosing people who know. 

What are the certification requirements?

The technicians who work for Mercedes-Benz of Daytona Beach must pass an manufacturer certification test in their specialty. Or, if a technician is a master technician, he or she must pass a group of tests in a series. A master technician must also have two years of documented hands-on work experience.
For automobiles, a master tech must pass eight tests for the master status. For collision repair, a tech must pass four tests in the series. The A series for automobiles and light trucks include:
  • Engine repair
  • Automatic transmission/transaxle
  • Manual drivetrain and axles
  • Suspension and steering
  • Brakes
  • Electrical/Electronic system
  • Heating and air conditioning
  • Engine performance
The ninth test in the series is for light vehicle diesel engines and that test is not required to become a master technician.
Master techs in body repair or collision must pass these four tests:
  • Painting and refinishing
  • Non-structural analysis and damage repair
  • Structural analysis and damage repair
  • Mechanical and electrical components
All master techs must recertify every five years.

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Technology

Mercedes-Benz mbrace® Connect

The mbrace® Connect available in all Mercedes-Benz vehicles is the perfect fusion of modern technology with classic luxury, allowing you to stay constantly connected on the go. As soon as you start your vehicle, the mbrace® Connect instantly allows you to send and receive calls, stream music, and talk hands-free—all without the hassle and clutter of a single wire.
Pairing your mobile device to your new Mercedes-Benz has never been easier, and at Mercedes-Benz of Daytona Beach our sales associates will be happy to help you connect your device and show you all that the new mbrace® Connect is capable of. It’s yet another reason why Mercedes-Benz is leading the pack in luxury vehicles and yet another reason for you to stop by Mercedes-Benz of Daytona Beach today. 
 

The intelligent automobile and the smartphone join together to enhance your driving experience. This video shows you how to make it happen.

Bluetooth Connect

 

Whether it’s an opening an automatic garage, controlling home lighting or opening a motorized gate, this video will show you how to do it with the HOMELINK system in your Mercedes-Benz.

HomeLink

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Does Your Car Have a Safety Recall?

Recalls have been in the news a lot lately. We know you have questions about the effect of these recalls on the safety of you and your passengers. We can’t service every vehicle with an open recall, but we can alert you if your vehicle has one.

Find out if your car is affected.

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